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Privacy Policy & Cookies

Last updated: January 22, 2024

This privacy policy and cookies notice applies to the processing of personal data, including information we collect and store via cookies, when you use our website (hereinafter – “Site”), as explained below by:

dHealthIQ BV, company code 80151531, registered office at Europalaan 400-7, 3526 KS Utrecht, the Netherlands (hereinafter – “dHealthIQ”, “we”, “us” or “our”).


This privacy policy (“Privacy Policy”) explains:

  1.   The types of information collected by dHealthIQ through the access and use of our Site and the purposes for which we use it.
  2.   How dHealthIQ collects, stores, and shares your information.
  3.   Your rights concerning such information collection.

1. What information do we collect about you?


When you contact us

Whenever you contact dHealthIQ, we may collect information that personally identifies you, including your name, telephone number, email address, or other information (“contact information”).


When you visit our Site

When you visit our Site, we may collect log data that automatically records information about your visits. Such information may be your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address you used to access the Site. We may also collect the date and time you accessed or left the Site and which pages you viewed.

We also collect data from cookies. Please read our Cookie Policy below to see the full list of cookies we use and how we use them.


2. How do we use your personal information?

You consent to dHealthIQ collecting, using and disclosing your personal data for the following purposes:

  • Contact information, such as name, or phone number, is used to respond to, handle, and process your queries, requests, complaints, and feedback. If you contact us by e-mail, the e-mail address is also saved so that senders can respond.
  • Data and logs are used to understand, improve, troubleshoot, detect and protect against error, fraud or other criminal activity on the Site. 
  • The system’s temporary storage of the IP address is necessary to enable the website to be delivered to the user’s computer. For this purpose, the user’s IP address must be saved for the duration of the session.

3. Retention period

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected.

Retention periods for contact information, such as name, phone number, or email, depend on the messages’ nature.

For example, in the case of complaints, dHealthIQ will retain personal data for as long as is necessary for the handling of the complaint and for any subsequent action required


4. Sharing your personal data

We share information about you:

  • if you have violated the law, or to protect the rights, property, and safety of dHealthIQ or others;
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • between and among dHealthIQ and our current and future affiliates, subsidiaries, and other companies under common control and ownership;

5. Legal basis for processing personal information

To protect the personal data of our users, we have drafted this Privacy Policy to comply with the EU General Data Protection Regulation (“GDPR”).


6. What are the rights of the data subjects?

If users’ personal data are processed, they are affected by the meaning of the GDPR. Users of our Site are therefore entitled to the following rights:

6.1 The right to be informed

You can request the following information, such as the purposes for which the personal data are processed or the categories of personal data that are processed about you.

6.2 The right to access your personal data;

This enables you to receive a copy of the personal data we hold about you and check that we are lawfully processing it.

6.3 The right to rectification 

You have a right to a correction that the processed personal data concerning you are incorrect or incomplete. This right enables you to correct any incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of the new data you provide.

6.4 The right to erasure 

This right enables you to ask us to delete or remove personal data where there is no good reason to continue processing it. You also have the right to ask us to delete or remove your personal data where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.

6.5 The right to data portability

This right enables you to receive the personal data concerning you, which you have provided to us, in a structured, common and machine-readable format. 

6.6 The right to withdraw consent 

This right enables you to withdraw consent when we rely on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.